Austria
Professional Consulting
Extensive services for perfect customer care
CWT Account Management - the proactive customer service
As the customer's personal consultant, the CWT Account Manager continually co-ordinates
the co-operation between Carlson Wagonlit Travel and the customer's travel
management. After a thorough analysis of the clients requirements, the Account
Manager develops an optimized strategy for the customer's travel spend, including
all necessary measures for its implementation. For this purpose, CWT uses a
professional knowledge management tool (CWT Knowlex). In international project
groups and regular group meetings, Account Managers gather know-how and best
practices on all subjects of business travel and make the results available
to colleagues through an Internet-based communication tool.
CWT Mobility Group - the outsourced travel management
With the CWT Mobility Group, CWT provides possibilities for sustainable cost
reduction to its clients. If a customer has no travel management process, a
CWT Travel Manager will develop on and/or re-organize and optimize embryonic
programs. The main actvities of the CWT Mobility Group include cost and process
optimization, development of negotiation strategies with suppliers, analyses
and evaluations, benchmarking, customer relationship management and settlement.
CWT Project Management Online Services - the experts for online strategies
CWT Project Management Online Services (PMOS) assists clients in the definition and development of their online strategy all the way to implementation
and adoption. The division acts throughout Europe and consults companies in the process of
implementing and realizing their online strategies. CWT Project Management Online Services' portfolio also comprises - in addition
to technology and organizational consulting - training of employees in order to increase the
adoption rate of online booking tools.
Solutions Group - the specialized management consulting
This wholly owned subsidiary of CWT advises customers on all processes beyond
typical account management. This includes, for example, the development of concepts
for optimization of air and hotel sourcing, creation of hotel programs, benchmarking,
or systems clearing, travel expense statements and re-designing existing procedures.
Other Services
- 24-hour travel service (for emergency and last minute service)
- best buy advice (lowest priced rates available)
- booking of private and holiday travel
- organization of meetings, incentives, congresses and events (MICE)
- visa service
- client magazine "CWT Connect Magazine" (six issues per year)
- monthly e-newsletter "CWT Traveler" with current travel offers
- Website (www.carlsonwagonlit.at)
